Deployment & Support
PersonalisedPIN is an 'out of the box' solution allowing for agile deployment and upkeep. Minimal support expenditure required
for maintenance - Perfect for banks with both small and large branch numbers.
PersonalisedPIN's solution versions: Stand Alone, Teller Integrated and Remote PIN, enable you to define the way the PersonalisedPIN solution is integrated into your existing banking network and systems. Each PersonalisedPIN solution are currently running and have been proven in multiple diverse real-world environments with excellent results.
PersonalisedPIN comes with service support from MillenTech with over 25 years industry experience. We offer flexible Service Level Agreements (SLA) to meet your operational requirements including working with third party infrastructure delivery partners.
For more information on our service support options for your business, feel free to ask us on our Contact Us page.
PersonalisedPIN's solution versions: Stand Alone, Teller Integrated and Remote PIN, enable you to define the way the PersonalisedPIN solution is integrated into your existing banking network and systems. Each PersonalisedPIN solution are currently running and have been proven in multiple diverse real-world environments with excellent results.
PersonalisedPIN comes with service support from MillenTech with over 25 years industry experience. We offer flexible Service Level Agreements (SLA) to meet your operational requirements including working with third party infrastructure delivery partners.
For more information on our service support options for your business, feel free to ask us on our Contact Us page.
Flexible Service Level Agreements (SLA) to meet your operational requirements
Reduced Support Costs
The effectiveness of the PersonalisedPIN system reduces costs required to support customers and maintain satisfaction.
Customers that are designated a PIN by the bank are more likely to forget.
- Reported worldwide studies have accounted for up to 50-60% of call centre calls are for issues related to Passwords and PIN ID.
- This will allow the bank to reduce support costs and add value to the customer experience.
Built-in Support Capabilities
PersonalisedPINs support capabilities provide robust internal system control and support - giving your business the oversight and control required to operate efficiently and allowing for efficient support responses.
- Real-time remote helpdesk monitoring of all devices
- Helpdesk staff the ability to remotely access and complete first line diagnostics in real-time from their desktop. Confirming the logged call is in fact, an issue with the equipment and not a user problem. Configuration changes and equipment maintenance can be completed through the DC420 web interface.
This access improves the equipment operational up time and maintain high customer services experience.