PersonalisedPIN
ARCHITECTURE
SECURITY
REVENUE
SUPPORT
ARCHITECTURE

CSP is a system that can deliver a wide range of possibilities to your branches. We work closely with our clients to ensure that they are getting a system that is personally tailored to their need. Click here to see some of the possibilities!
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SECURITY

The CSP system is fully closed and complies with all the current relevant industry standards. Our Software suite ensures that your existing staff can monitor, maintain and even install the system with maximum ease.
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REVENUE

CSP includes several revenue building possibilities as well as expense reducing features. Our system will reduce stress on your call centre and bring your clients in store increasing cross-sell possibilities.
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SUPPORT

Typically a system of this size requires many months and man hours to complete a nationwide rollout. However our out of the box solution can be feasibly deployed within a couple of months without the need for an army of engineers.
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Support:
Deployment
PersonalisedPIN is an 'out of the box' solution allowing for agile deployment and upkeep. Minimal support expenditure required for maintenance - Perfect for banks with both small and large branch numbers. PersonalisedPIN has been proven in multiple diverse real-world environments with excellent results. 

Maintenance
PersonalisedPIN comes with support from MillenTech an industry leader in the field of ID Management. With 25 years if experience and propriety knowledge of the financial sector and Identification Technology - MillenTech offers top of line support. We offer flexible Service Level Agreements (SLA) to meet operational requirements including working with any third party involvement you require.

Enterprise Service Level Agreements. Full all care package.

Optional Support Services
MillenTech also maintains high level partnerships in the industry; expanding our support capabilities. Our sister company Card Testing International gives us access to expertise in card technology. You can elect for a branch encoder program which is a synergised effort to pro-actively monitor the quality of card issuance in each branch. 

Reduced Support Costs
The effectiveness of the PersonalisedPIN system reduces costs required to support customers and maintain satisfaction. 

Customers that are issued a password are more likely to forget.
Customers that select their own PIN are less likely to forget. Reported worldwide studies have accounted for up to 50-60% of call centre calls are for issues related to Passwords and PIN ID.
This will allow the bank to reduce support costs and add value to the customer experience.

Built-in Support Capabilities:
PersonalisedPINs support capabilities provide robust internal system control and support - giving your business the oversight and control required to operate efficiently and allowing for efficient support responses.

Real-time remote helpdesk monitoring of all devices
Helpdesk staff the ability to remotely access and complete first line diagnostics in real- time from their desktop. Confirming the logged call is in fact an issue with the equipment and not a user problem, configuration changes and equipment maintenance can be completed through the DC420 web interface. 

This access improves the equipment operational up time and maintain high customer services experience.